Terms & Conditions Regarding Your Window Well Cover
Payment
We accept all major credit cards. Payment is required when placing an order.
Order Changes or Cancellations
Order changes or cancellations are allowed within 24 hours of placing an order. After 24 hours from your order time, we are unable to make any changes to your order and your acceptance of these terms and conditions is assumed. After your order is finalized, your item will be custom-built.
Shipping
We offer free shipping for all products to the 48 contiguous United States (excluding Hawaii and Alaska). At this time, we do not ship to U.S. territories or internationally.
Delivery
Your product typically will ship within 10 business days from the order date. Products are shipped with guaranteed delivery via Parcel services. Please allow an additional 1 to 5 business days for delivery. During peak times, production and shipment time may increase.
Return Policy
Product returns are allowed within 5 days from the date the product was received. There is a restocking fee of $100 per cover for all returns. If the return is a result of our error, such as you received an incorrect item, we will arrange and pay for the return shipping. Otherwise, you will be responsible for arranging and paying for the return shipment.
Please contact us at (866) 678-6738 or at info@shopsunwolf.com to initiate the return process. An RMA number will be issued at this time.
Products being returned should be in their original packaging and condition. Returned products cannot be altered or damaged in any way. Clearly mark the RMA number on the box. Items must be received within 30 days of date the RMA was issued.
We issue credit only after we have received and inspected the returned merchandise. Credit will be issued to the credit card supplied at the time of purchase. Please allow up to 3 weeks to receive your credit.
Damaged Product
If your product is damaged during shipment, you must notify us within 5 days of delivery. Please keep all original packaging and do not dispose of packaging or materials from the shipment prior to the claim being resolved. Disposing of packaging materials before the damage claim is resolved may result in a denied claim. We may request pictures and other documentation. Upon review of the damage, we will issue a replacement order or refund for the damaged item. In some cases, we may arrange for the shipping company to pick up your damaged product.
Warranty
SunWolf is committed to providing durable, high-quality products free of manufacturing damage or material defect. Our products carry a 5-year limited warranty for the original purchaser. Our 5-year warranty protects your cover from defective parts and improper workmanship. SunWolf will supply a replacement for any defective product at no charge to the customer. Proof of purchase is required, and replacement is the sole remedy to the purchaser under this warranty.
Our warranty does not protect against damage caused by alteration, improper installation, improper maintenance, abuse, misuse, storm damage or intentional damage. This warranty is non-transferable.
Liability Limitation
In no event shall SunWolf be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages arising from or related to the sale, installation, use, or inability to use our products.
Corrections of Errors or Inaccuracies
The information on this site may contain typographical errors or inaccuracies. SunWolf reserves the right to change or update information on this website with or without prior notice (including after you have submitted an order.) This may include but is not limited to correcting errors, inaccuracies, omissions, pricing, product availability or otherwise.